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I’m sorry you had a bad experience at Bear World. You may want to contact Bear World directly since I am not affiliated with them.

Before visiting, we thoroughly researched your attraction online, websites https://en.m.wikipedia.org/wiki/Yellowstone_Bear_World(https://yellowstoneteton.com/listings/yellowstone-bear-world) and various search engine results. These sources listed animals such as Rocky Mountain Elk, Bison, White-tail Deer, Mule Deer, Rocky Mountain Goats, Moose, and, of course, American Black Bears and Grizzly Bears. One source even mentioned a Grey Wolf. Our main goal during our Yellowstone trip was to see a moose, which had eluded us all week. Based on what we saw online, your facility appeared to be a sure thing.

We paid $152.80 for entry and drove through the wildlife area twice—seeing no moose either time. When we asked staff about it upon exiting the drive-through, we were told that you do not have a moose at all. This was incredibly frustrating and felt like a clear case of false advertising, especially given how prominently moose are featured in your promotions.

Still trying to salvage the day, we decided to explore the rest of the park with our four granddaughters (ages 7, 9, 11, and 15). They were looking forward to feeding the bears, only to be told it was sold out. Disappointed again, we moved on to the pond, where the girls enjoyed feeding fish and ducks. Things looked up briefly—until we reached the petting zoo.

The petting zoo was extremely underwhelming. There was a single pig in a cage (untouchable), two very small white-tail deer (we were told they were mother and daughter, both timid and distant), and a few goats—who were the only friendly animals. There was also a mother goose with two goslings, which we all know can be aggressive.

Then came a particularly upsetting moment. My 7-year-old granddaughter, who loves chickens, tried to gently pet a guinea fowl in a metal tub. It startled, squawked loudly, jumped out, and continued squawking for a minute or more—scaring her enough to bring her to tears. She said, “All I did was touch her back.” There were three staff members nearby who witnessed the entire situation and did absolutely nothing—not a word, not a gesture, no comfort or acknowledgment.

Trying to redirect the kids to something more enjoyable, we took them to the rides. The 7- and 9-year-olds had a decent time, but the rides were too simplistic for the 11- and 15-year-olds. After a few rides, we visited the dinosaur exhibit, which was the only part of the experience everyone genuinely enjoyed.

Additional issues included:

No soap at the hand-washing station outside the petting zoo.

The women’s restroom was closed for cleaning.

The men’s restroom had no soap either.

Only a small hand sanitizer station was available for our group of five girls.

After everything, I contacted management and was refunded the $152.80, which I appreciated. However, the overall experience was deeply disappointing, and the misrepresentation—particularly regarding the moose—should be corrected on your website and affiliated listings.

I hope this feedback helps improve your customer experience. I felt compelled to share this so other families don’t end up as let down as we were.